Sample article. Replace these steps with your team's confirmed procedure before launch.
Accounts lock after several failed sign-in attempts. This often happens right after a password reset, when a browser or another device keeps trying the old password.
Before you start
You need the Practice administrator role in MPower EMR.
Unlock the account
- Sign in to MPower EMR as an administrator.
- Open Settings → Users.
- Find the user and open their profile.
- Select Unlock account.
- Ask the user to sign out of MPower EMR on every device and browser, then sign in once with the new password.
Still locked?
If the account locks again within a few minutes, a saved password on another device is still being tried. Submit a request and include the user's name and the time it locked.