Sample article. Replace these steps with your team's confirmed procedure before launch.
When MPower MIE can't accept a message, it is held with a rejection reason instead of being passed on.
Find the rejection reason
- Open the MIE console and go to Messages → Rejected.
- Filter by the sending system and the date range.
- Open the message to see the reason and the segment or resource that failed.
Common reasons
| Reason | What it usually means |
|---|---|
| Unknown patient identifier | The MRN or identifier isn't mapped for this facility. |
| Missing required field | The sending system left out a field MIE requires, such as date of birth. |
| Code not mapped | A lab or diagnosis code has no mapping in your code tables. |
Resend
After the sending system or mapping is fixed, select the message and choose Reprocess.
If many messages are rejected at once, submit a request with Severity 2, and include the interface name and one example message ID. Don't include patient details.